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How trustdice Handles Your Personal Data

At trustdice, we take every step to keep your personal data secure, transparent and used only for the purposes you'd expect.

Data Collected Only When NeededNo Third-Party Sale of Your InformationYou Can Request Deletion AnytimeEncrypted Storage at RestIndian Data Residency Practices
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trustdice How trustdice Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how we handle your personal data, want to correct inaccurate details, or would like to request that we delete your information, our dedicated privacy support team is…

Email the Privacy Team Send your data request or privacy concern directly to our privacy team by email. Include your registered email address so we can locate your account and respond accurately within 72 hours.
Live Chat Support Our live chat team is available around the clock on trustdice.asia. For privacy queries, select the Account & Data option when connecting so your message reaches the right specialist without delay.
Help Centre Request Form Submit a structured data-access or data-deletion request through our Help Centre form. The form captures the exact details our team needs to process your request under applicable data protection rules.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

trustdice applies layered security and clear retention rules to every category of data we hold.

Encrypted Data Storage

All personal data — including your name, contact details and payment identifiers — is stored using AES-256 encryption at rest. Backups follow the same standard so no unencrypted copy of your records exists on our systems.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage your cookie preferences from the settings panel on trustdice.asia at any time without affecting your account access.

Account Security Controls

Two-factor authentication is available on every account. We log each login attempt, flag unusual device or location changes, and alert you by email if a new device accesses your account so you can act immediately.

Data Retention Schedule

Account data is kept for as long as your account is active plus a period required by applicable financial and legal obligations. Once that retention window closes after account deletion, your records are permanently purged from our servers.

Third-Party Data Sharing

We share your data only with payment processors like UPI networks, Paytm and PhonePe, fraud-prevention services, and regulators where the law compels us. No data is passed to marketers or data brokers under any circumstance.

Your Right to Access and Correct

You can request a full copy of the personal data we hold about you at any time. If any detail is inaccurate, submit a correction request through our Help Centre and we will update the record within five business days.

Common Questions About Your Privacy at trustdice

The questions below address the most common concerns we hear from people in Delhi, Bangalore and across India about how their data is handled when they use trustdice.asia. If your question is not covered here, reach us through the contact paths listed above and we will respond within 72 hours.

We collect your name, email address, date of birth, phone number, device identifiers and the IP address you connect from. Payment data — such as your UPI handle or Paytm-linked mobile number — is also recorded to process and verify transactions.

No. We do not sell, rent or trade your personal data to third parties. Data is shared only with payment processors, fraud-prevention partners and regulators when the law requires it — nothing beyond that.

We retain your account records for the period required by applicable financial regulations after closure. Once that legal retention window expires, your data is permanently deleted from our systems and all backups.

Yes. Submit a data-access request through our Help Centre form or email the privacy team directly. We will compile a full export of your personal data and deliver it within the timeframe prescribed by applicable law.

Send a deletion request via the Help Centre form or email. Once we verify your identity and confirm that no outstanding legal obligations require us to retain the data, we will erase your records and confirm completion by email.

We use strictly necessary cookies for login sessions and optional analytics cookies to understand page usage. Open the cookie settings panel on trustdice.asia to accept or reject optional cookies; your choice is saved to your browser.

Contact our privacy team immediately by email or live chat. We will investigate your concern within 72 hours and, if an error occurred, we will correct it and notify you of the steps we have taken to prevent a recurrence.

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