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Your Rights and Our Legal Commitments

Before you open an account on trustdice, this page sets out the legal terms that govern how we operate, what data we hold, and what rights you carry…

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trustdice Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about your rights under our terms, a data request, or a formal complaint, our compliance team is reachable through multiple channels.

Email Compliance Send a written request or formal complaint to our compliance address. We log every submission and reply with a reference number so your case is tracked end-to-end without you having to follow up manually.
Live Chat Our support agents are available around the clock in the chat widget. For legal queries they escalate to the compliance team within one business day — chat is the quickest way to get a case reference number fast.
Account Panel Log into your account dashboard and navigate to Settings to raise a data access or account closure request directly. Requests submitted here are timestamped automatically and enter the compliance queue without delay.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data integrity sit at the core of how trustdice operates.

Data Retention

We retain account and transaction records for the period required by the applicable licensing jurisdiction. After that period, personal data is deleted or anonymised unless a legal hold is active. You may request a summary of what we hold at any time.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly or generate errors. You can manage cookie preferences from the banner that appears on your first visit or from browser settings at any time.

Account Access Controls

Two-factor authentication is available on all accounts and strongly encouraged. We never share your login credentials with third parties. If we detect login attempts from an unfamiliar device or region, we flag the session for verification before allowing access.

Data Access Requests

Under applicable data law, you have the right to request a copy of the personal data we hold about you. Submit your request through the account panel or by email and we will deliver a structured export within the statutory response window.

Requesting Changes or Deletions

You may ask us to correct inaccurate personal data or, where no legal retention obligation applies, to delete your data entirely. Send your request with your registered email address and we will confirm the action taken in writing.

Who to Contact for Legal Matters

Our Data Protection Officer handles all formal data and privacy queries. Reach them via the compliance email listed in your account dashboard under Legal Contact, or raise a ticket through live chat — your case is escalated automatically upon submission.

Questions About Our Legal Terms Answered

We have compiled answers to the questions account holders ask most often about legal terms, data rights and account compliance. If your question is not covered here, contact our compliance team directly through the channels listed above.

Access depends entirely on local law where you reside. It is available where local law permits online wagering. Check the current regulations in your state before opening an account, as rules can vary by region within India.

We collect the data needed to operate your account — name, contact details, payment identifiers, and transaction history. This is used for identity verification, fraud prevention, and meeting any reporting obligations under the applicable licensing framework.

Retention periods follow the requirements of our licensing jurisdiction. In most cases records are held for a minimum of five years post-closure. After that window closes, data is deleted or anonymised unless a regulatory hold requires otherwise.

Log in to your account, go to Settings and submit a Data Access Request, or email our compliance team directly. We will deliver a structured export of your personal data within the statutory window set by applicable law.

All payment records processed via UPI, Paytm, or PhonePe are stored securely and tied to your account ledger. They are subject to the same retention and access rules as other personal data and can be included in a data access request.

Send a written complaint to the compliance email address found in your account dashboard under Legal Contact. We log every submission, issue a reference number within one business day, and aim to resolve substantive matters within the statutory period.

Yes, where no legal retention obligation applies, you can request deletion. Submit the request with your registered email via the account panel or compliance email. We will confirm the outcome and any limitations in writing within the applicable response window.

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